01 - Where is Floricolor USA located?
21 - For how long will Floricolor keep my order's files stored?
We have our 64000ft2 producing centre facilities in Porto, Portugal.
02 - How do you ship your Albums?
We ship our Albums via UPS worldwide.
03 - Do your prices include print and binding?
Our prices include print, binding and shipping if the amount is over 200 USD.
04 - What is the minimum/maximum number of spreads for your Albums?
Albums: the minimum number is 5 spreads (10 pages) and the maximum is 40 spreads (80 pages).
Books: the minimum number is 5 spreads (10 pages) and the maximum is 20 spreads (40 pages).
Pocket Books: the minimum number is 5 spreads (10 pages) and the maximum is 40 spreads (80 pages).
05 - Are Studio Sample Albums discounted?
Yes. Floricolor would like to offer you 50% discount in all Sample products. You don't have to worry with what to write our where to put it. When ordering your Sample through FOS 2 (Floricolor Ordering System) you will only have to select the "Sample" option. We will after add to each product a sample stamp. This stamp will say: “Sample. Not for resale, Sample only”. In what concerns Books the Stamp will be printed or engraved on the cover or back cover.
06 - Does Floricolor USA provide Album Cover swatch samples?
No. You can choose between a wooden box with your logo printed on the top slide with 20 different materials, or a generic box on with cardboard with 30 materials.
07 - What is your turnaround time?
Our production time depends of the product, but represents a maximum of 7 days + 2 days for shipping, which makes a total turnaround time of 9 days.
For turnaround time, the date of uploading files is considered as the first business day if the order is placed till 12 am (Portuguese time) between Monday and Friday. Even so, it is necessary that files received are in perfect condition for printing (quantity and measures).
08 - How do I order my Floricolor USA Albums?
You should create a client’s account which will allow you to use our FTP to order and upload your files.
09 - What color profile do you recommend?
sRGB is the best color profile for photographic printing.
10 - Do you color correct my files?
It’s very important to have your monitor color corrected as we print without adjusting your look and style. Every photographer has a slightly different branded look that is unique to their studio. Please ask us for the Calibration Proof and download the file available on the website to adjust your monitor.
11 - How can I get access to pricing information online?
The first thing you need is to register on our website, on Client Registration (upper right corner of the homepage). Upon receipt of your attempt to register, we will validate your registration and send username and password that will allow you to download our Catalogue and price List. This process takes up to one business day. Unfortunately we do not work with the general public. Only professional photographers will be authorized to access such secured information.
How do I update my Client Information?
Please send an e-mail to email@example.com that someone will contact you as soon as possible.
12 - How can I show your products to my customers?
Our catalogue was made thinking on this issue. You can download it and show it to your customers as it has no prices shown.
13 - Are all of your products made completely in house?
Yes, the only product that is not made by our team is the Bag.
14 - What forms of payment does Floricolor accept?
With the update of FOS to the version 2.0 the payment of all orders is made exclusively online with Credit Card (Mastercard or Visa) or PayPal.
15 - What is the best way to protect my album?
The most effective way to ensure your albums longevity is to store it away from food and liquids, the direct sun light and far from too warm or to cold and humid places.
16 - What if my album arrives to me damaged?
Floricolor USA guarantees satisfaction with the manufacture of your order. In the unlikely event your shipment arrives damaged or with a
manufacturing defect please contact us at firstname.lastname@example.org within 1 day of receipt with pictures of the problem. We will let you know
procedures to correct each situation it might occur.
17 - Can I change my Album order after it has been placed?
Due to the custom nature of our products, your order cannot be cancelled once it has bee placed. However if you notice that you have made a mistake please contact us immediately through email@example.com and we will all we can to help you.
18 - Do you service international customers?
Absolutely! All prices listed are in USD, but we can ship anywhere in the world.
19 - Do you have warranty?
All our Albums have lifetime warranty if the instructions of the best way to protect your Album are complied.
20 - From when will my order be validated and am I liable to pay?
After sending the files your order is validated. If you have questions about the price, previously consult our Price List.
Any changes or cancellations will only be accepted in writing and immediately after uploading the files, otherwise you will have to bear the costs of the order production process to date of the request for cancellation and/or changes.
For storage reasons, order's files are automatically eliminated from Floricolor's servers 7 days after the order is complete. For this reason Floricolor is not responsible for returning the files or warrant its reprinting. If you want to receive your order's design you must request it by email to your account manager within the mentioned period.